The financial and insurance world is moving quickly to respond effectively to the new needs of people and the need to have contact points and qualified information about Covid-19. This is the starting point for the new collaboration between BNP Paribas Cardif, BNL and Europ Assistance Italia, which has led to the creation of Covid-19 Vaccination Support Service, linked to an insurance policy, for qualified telephone advice and assistance and medical consultation after the Covid-19 vaccine.
Covid-19 Vaccination Support Service is available to all current BNL Unica Policyholders and to those who will subscribe to the plan by September 25, 2021. Polizza Unica BNL, created by BNP Paribas Cardif in synergy with BNL, provides modular solutions with specific areas of intervention in the social-health field, both for the underwriter and for his or her loved ones, and Digital Care tools to give digital and at-home assistance through a dedicated app.
With Covid-19 Vaccine Assistance, in particular, customers will have a dedicated Covid-19 Vaccination Infoline to provide information and guidance on vaccinations, giving qualified guidance that also helps to distinguish between well-founded and “fake” news. For those who have already undergone the vaccination is then available a telephone medical advice to assess the state of health and, if necessary, is also provided the dispatch of a doctor at home.
Medical advice and support are managed by Europ Assistance’s Medical Center, which since 2013 has been qualified as a health facility, consisting of a medical director, 20 doctors available at the Operations Center 24/7, 42 doctors ready to leave to assist customers abroad and 45 highly specialized and updated operators.
“In this emergency situation where health-related needs are evolving abruptly, we are responding to the changing needs by reinventing assistance and thus continuing to support our customers in their most current needs. We are pleased to be part of this project, offering our experience in the field of remote assistance and helping people to distinguish between well-founded information and fakenews thanks to our Medical Centre” explains Fabio Carsenzuola, CEO of Europ Assistance.
“Nowadays we feel strongly responsible for having to take an increasingly active role in the broader health ecosystem by staying by people’s side,” said Isabella Fumagalli, CEO of BNP Paribas Cardif. “Our mission, to make insurance more accessible, is also embodied in responding promptly to needs not only in terms of care but also information and assistance, putting different operators in synergy around the same shared value.”
“A socially responsible company today must be able to deal with a rapidly changing framework due to the extraordinary health, social and economic situation we are all still experiencing,” concludes Mauro Bombacigno, Engagement Director BNL and BNP Paribas in Italy, “At BNL Gruppo BNP Paribas we are committed to interpreting the new needs and expectations of the different communities we address and we develop concrete initiatives to be alongside people in a useful and effective way. This new service on vaccines is a way of informing our customers and helping to make them more aware and serene on a subject that affects the health, life and future of all of us.”All rights reserved